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Frequently Asked Questions


THE BASICS


What is flynas Upgrade?

flynas Upgrade is your chance to Bid for an upgrade to Business Class at a discounted price.

How does flynas Upgrade work?

It's a simple 3-step process:

    1. Bid for an upgrade by clicking on the link in the offer email or by entering your details on upgrade.flynas.com
    2. Enter your payment details and submit your Bid
    3. You'll be notified of the outcome approximately 14 hours before departure

Is there a minimum bid for flynas Upgrade?

A minimum bid may apply and vary according to the route selected and the level of availability. This will be shown during the bid process.

flynas retains sole discretion to set or adjust the minimum price whenever it deems it appropriate.

What is the price of an Upgrade?

You can enter a Bid at the price that suits you. The cost of the service is the amount you set when placing your Bid and is charged on top of an already purchased Economy booking.

You will only be charged if and when your Bid is accepted. Changes or cancellations of your Bid, as well as a declined Bid, do not incur any charge. If you have already purchased bags, lounge access or a seat reservation, the value of these extras will be credited to you as a credit shell against your booking reference. Pre-ordered meals will be cancelled and no refund can be granted.

Under which circumstances are flynas Upgrade offered and/or granted?

The flynas Upgrade service is only available if:

    - You are an Economy passenger with a valid flynas booking;
    - There are available seats in the Business Class cabin on your chosen flight. The availability in the Business Class will determine the outcome (accepted/declined) of your request.

Please note, some flynas routes may be excluded from this offer. flynas retains the sole discretion to decide which flights, bookings and passengers are eligible for flynas Upgrade.

What are the terms and conditions tied to flynas Upgrade?

You can view the Terms & Conditions of the flynas Upgrade service here. Your flight booking remains governed by flynas Conditions of Carriage.

Why are Upgrades not guaranteed? What does the confirmation depend on?

flynas Upgrade is not guaranteed because availability depends on other passengers’ bids and on there being seats available in Business Class on your chosen route. If no Business Class seats are available 14 hours before the scheduled departure time then flynas will not be able to accept your Bid. flynas Upgrades also considers a range of other factors when accepting or denying a Bid (e.g. the original flight price and added services of meals, extra-bags, and lounge access in the original flight booking).

What's the difference between a standard Business booking and the flynas Upgrade service?

Unlike standard Business bookings made on flynas.com or via a travel agent, bidding for a flynas Upgrade does not guarantee that you will travel in Business Class, as the Upgrade product is subject to availability 14 hours before departure.

Once you have booked your flight, you can bid for an Upgrade at your convenience by following the links on flynas.com or in the Upgrade email you received. Business Class bookings made on flynas.com or via a travel agent are in no way affected by flynas Upgrade service.

Who provides this service?

This service is provided by flynas and Caravelo and can be requested on Upgrade.flynas.com, after you've purchased an economy class flight with flynas.

THE BENEFITS


What's in it for me? Why should I bid for a flynas Upgrade?

With flynas Upgrade you can get a premium service at your desired price! Once you have booked your flight, you can bid for an upgrade on a standby basis. Remember you'll only be charged if and when your bid is accepted. We are sure that you will love the superior experience we offer in our Business Class.

What are the benefits that come with an Upgrade?

flynas Upgrade comes with a lot of benefits:

    - Extra generous legroom - 48" seat pitch!
    - Soft leather seats
    - Free onboard meal, snack and drinks service
    - Generous 50kg baggage allowance – 2 bags up to 25kg each
    - Free Executive Lounge access (where a lounge is not available, refreshments are offered)
    - Free seat selection
    - A dedicated flight attendant and priority boarding

Why pay so little for an Upgrade?

flynas Upgrade comes at a great price because it is subject to availability and can only be confirmed shortly before departure.

Can I earn SMILE points on my flynas Upgrade?

To earn SMILE Points when you fly with us, simply book via flynas.com and add your nasmiles membership number in the booking process.

If your Upgrade is accepted you will earn 1 SMILE Point for every 1 SAR you spend, excluding any applicable tax or fees.

For more information, please visit the https://www.flynas.com/en/nasmiles website

THE PROCESS

Is there a deadline for placing my Bid on flynas Upgrade?

The deadline for placing an Upgrade Request is 15 hours before departure. Bids cannot be entered or modified after the deadline has passed.

Can I use flynas Upgrade for only one of my flights?

Yes, you can Bid for different flights individually.

Can I modify or cancel my flynas Upgrade Bid?

Yes, you can modify or cancel your Bid up to 15 hours before departure.

However, please note that after your Upgrade Bid is accepted or declined, no changes, cancellations or refunds are possible.

What happens if my flynas Upgrade Bid is accepted?

If your Bid is accepted, your flynas booking will be upgraded to Business and you will get to indulge in a premium flying experience! At this moment your credit card will be charged. You will then be able to check-in and choose your seat in the Business Cabin.

What happens if my flynas Upgrade Bid is declined?

If your Bid is declined, your flynas booking remains unchanged and no charge will be made.

Can I place a new flynas Upgrade Bid after it was declined?

No, once your Bid is declined you won't be able to place a new Bid for the same flight. However, you can still place a Bid for other eligible flights in the same booking.

When do I pay?

Payment is collected if and when your Bid is accepted. You will be automatically charged the corresponding amount to the credit card you used when making your Bid. This amount is non-refundable once charged.

In case my flynas Upgrade Bid is accepted - will my complete travel party be upgraded?

Yes, you are only able to place an Upgrade Bid for your whole travel party. If the upgrade is confirmed, all passengers of your booking will be upgraded for this flight.

When will I know if my flynas Upgrade Bid is accepted or declined?

You will be notified by email approximately 14 hours before the scheduled departure time of your flight.

What happens if I already purchased extras?

If you have already purchased bags, lounge access or a seat reservation, the value of these extras will be credited to you as a credit shell against your booking reference. Pre-ordered meals will be cancelled and no refund can be granted.

What happens if I already purchased a seat assignment?

If your Bid is accepted then the value of the seat will be credited to you as a credit shell.

What happens if I already purchased extra luggage?

If your Bid is accepted then the value of the luggage will be credited to you as a credit shell.

What happens if I already purchased a meal?

Pre-ordered meals will be cancelled and no refund can be granted.

PAYMENT AND SECURITY

How can I view the status of my flynas Upgrade Bid?

You can view the status anytime by accessing your flynas Upgrade Bid on Upgrade.flynas.com.

Are there any hidden fees?

There are no hidden fees whatsoever. The service you get is the only service you pay for. The full price you will pay if your Bid is accepted is the one indicated when you submit the Bid. If your Bid is rejected, you don't pay anything.

As our acquiring bank is located within the EU, please note that your card provider may charge you an overseas transaction fee. For further clarification please contact your card provider.

Are my payment details stored safely?

Yes, your payment details are stored safely at all times according to the international payment standards and laws that prevail.